Privacy Policy

Welcome to Isla Spirit Adventures!

Isla Spirit Adventures values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By using the website and services, you are accepting the practices described in this privacy policy. Your use of the website is also subject to our terms and conditions. In this privacy policy, the words “website”, refer to Isla Spirit Adventures’ website, “we”, “us”, “our”, and “Isla Spirit Adventures”, refer to Isla Spirit Adventures, and “you”, and “user”, refer to you, the Isla Spirit Adventures user.

This privacy policy may change from time to time. Your continued use of the website and services after we make changes to this privacy policy will be deemed acceptance of those changes, so please check this policy periodically for updates. This privacy policy has been prepared and is maintained in compliance with all national privacy and data protection laws and regulations, and specifically with the Federal Law for the Protection of Personal Data in Possession of Private Parties (LFPDPPP – Mexican regulation).


The personal data of users that are collected and processed through:
Will be under the responsibility and in charge of:


By visiting the website, making a booking of an activity through the website and contacting us through our contact information and contact form, you consent to our collection, storage and use of your information on the terms set forth in this privacy policy. You may withdraw your consent at any time by sending us your request through our contact information.


The information we collect from our users helps us to continually improve the user experience on the website and provide our services appropriately. These are the types of information we collect:

Information you provide to us. You provide information when you visit the website, make a booking of an activity through the website and contact us through our contact information or contact forms. As a result of those actions, you may provide us with the following information:

Isla Spirit Adventures will not collect any personally identifiable information about you unless you provide it voluntarily.

Usage Data: As you browse our website, certain usage data is automatically collected. These include technical information such as the IP address of your device, the type and version of your browser, the specific pages you visit on our website, the date and time of your access, the amount of time you spend on those pages, and other diagnostically relevant data.

In the case of access via mobile devices, we also collect information specific to these devices. This may include, but is not limited to, the type of mobile device used, its unique identifier, the IP address of the device, the mobile operating system and the type of mobile browser, along with other identifiers and diagnostic data.

In addition, we collect information that your browser automatically provides each time you visit our website or access our website using a mobile device.

Payment Data: Payment data refers to information related to your credit or debit card, such as card number, expiration date, security code, PayPal account information and bank information, depending on the payment method selected by the user.

Your payment details will be processed by the payment processors available on this website (Stripe, PayPal), who will process and store your details securely and for the sole purpose of processing payment for bookings made through the website. Isla Spirit Adventures reserves the right to contract with any payment processor available.

View Stripe and PayPal’s privacy policy here:

Contact information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any Isla Spirit Adventures server and will be stored on the respective server of our email service.


Personal data provided by our users and customers through our website will be retained for as long as necessary to fulfill the legitimate purposes described in this policy in section 5 or until the user unsubscribes from our newsletter or requests deletion of their data. Isla Spirit Adventures may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, Isla Spirit Adventures may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired.


In general, we use the data we collect primarily to provide, maintain, protect and improve our website and to provide our services properly. We use the data collected through our website as described below:


Information about our clients is an important part of our business, and we are not in the business of selling it to others. We share client information only as described below.

Third-Party Service Providers. We use third-party services to perform certain functions on our website. Some of these functions and services include website hosting, payment processing (Stripe, PayPal), email delivery and data analysis.

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.

E-mail communications. By providing us with your email address, you consent and agree that we may send relevant content, notifications and information to your email address. Therefore, your email address may be shared with third party bulk email services for the sole and exclusive purpose of sending you relevant communications. If you wish to stop receiving communications from Isla Spirit Adventures, you may unsubscribe at any time by using the “unsubscribe” option available in the same emails or by sending your request through our contact information.

Business Transfers. In the event Isla Spirit Adventures creates, merges with, or is acquired by another entity, your information will likely be transferred. Isla Spirit Adventures will send you an email or post a prominent notice on our website before your information becomes subject to another privacy policy.

Protection of Isla Spirit Adventures and Others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of Isla Spirit Adventures, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Anonymous Information.  Isla Spirit Adventures uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.


In the event of a security breach that compromises the confidentiality of the personal data of our users, Isla Spirit Adventures undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our website. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data.


By using our website, you agree that your personal data may be transferred and processed outside your home country, where data protection laws may differ. This is because the data may be stored on servers located outside your home country. Isla Spirit Adventures is committed to taking the necessary steps to ensure that your data is treated in accordance with applicable privacy protection rules and is adequately protected during any international transfer.


We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognized security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at Isla Spirit Adventures strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorized third parties, unless we have your explicit consent or are required by law to do so.


Users who provide information through our website, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:

Users or holders of personal data provided through the website may exercise these rights over their personal data at any time and without limitation by sending their request through our contact information. The request to exercise your rights will be attended and answered within a reasonable period of time.


We comply with the requirements of national and international data protection regulations regarding the protection of personal data of minors. We do not collect any information from children under the age of 13. If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete such information.


Except as expressly included in this privacy policy, this document only addresses the use and disclosure of information that Isla Spirit Adventures collects from you. If you disclose your information to third parties, different rules may apply to their use or disclosure of the information you disclose to them. Isla Spirit Adventures does not control the privacy policies of third parties, and you are subject to the privacy policies of such third parties where applicable. Isla Spirit Adventures is not responsible for the privacy or security practices of third parties, including those linked to or from the website. Please refer to the privacy policies of any third-party websites or services you access through the website.


We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users and posted on the website. Your continued use of our website following such changes will signify your acceptance of the changes.


If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us using the contact information below: